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77-731 Exam Facts

Microsoft 77-731 is a certification exam that validates the expertise of the professionals in working with Outlook 2016. It covers managing the Outlook environment for productivity. Furthermore, this test measures the proficiency of the applicants in managing groups and contacts. In addition, it checks their competence in managing schedules and messages. The individuals who ace Microsoft 77-731 will obtain the associated certification. This is Microsoft Office Specialist: Microsoft Outlook 2016.


Those individuals who plan to take the Microsoft 77-731 exam should have the relevant skills in creating and editing professional-looking email messages, maintaining calendars across time zones, and scheduling tasks for different situations and purposes. Moreover, they need to possess competence in utilizing Outlook 2016 to enhance professional correspondence, create calendars, and schedule appointments.

Exam Overview

This certification exam has the time frame of 50 minutes and contains about 40 to 60 questions. The 77-731: Outlook 2016: Core Communication, Collaboration, and Email Skills test is available in various languages. The list of languages consists of Arabic (Saudi Arabia), German, French, English, Dutch, Spanish, Japanese, Korean, and Chinese (Traditional and Simplified). The price for registration is $100. The exam is built around several domains that are enumerated below:

Managing an Outlook Environment for Productivity: The first topic checks the expertise of the individuals in:

  • Customizing settings: It takes a look at changing text formats for all outgoing messages, customizing reply messages, configuring reviews, customizing Navigation Pane, managing multiple accounts, adding an account.
  • Printing and saving information: It includes printing task, calendar, message, and contact information, previewing attachments, saving message attachments, exporting messages to a data file, and saving messages in alternate formats.
  • Performing search operations in Outlook: It concentrates on creating new search folders, searching for items in calendars, tasks, messages, and contacts, searching by utilizing advanced find, and searching by folder.

Managing Messages: This section evaluates the competence of the test takers in:

  • Configuring mail settings: It is centered on creating automatic replies, creating and managing rules, creating messages by utilizing Quick Parts, setting fonts for new messages and responses, configuring Junk Email and Clutter settings, and creating, assigning, and modifying signatures.
  • Creating messages: It is about creating messages, adding or removing message attachments, adding cc and bcc to messages, adding tracking and voting options, requesting a delivery or reading a receipt, redirecting replies, forwarding and replying to messages, recalling messages, and flagging outgoing messages for follow up, importance, and sensitivity.
  • Formatting messages: It covers formatting text, inserting messages, inserting hyperlinks, adding a signature to specific messages, and applying styles and themes.
  • Organizing and managing messages: It gives attention to sorting messages, adding new local folders, moving messages between folders, applying categories, marking messages as read or unread, cleaning up messages, deleting messages, ignoring messages, flagging received messages, sorting messages by conversation, configuring basic Auto Archive settings, delegating access, and automating repetitive tasks by utilizing Quick Steps.

Managing Schedules: This domain measures the proficiency of the specialists in:

  • Creating and managing calendars: It includes creating and adding calendars, setting calendar work times, modifying calendar time zones, adjusting viewing details for calendars, sharing calendars, deleting calendars, managing multiple calendars, displaying multiple calendars, and managing calendar groups.
  • Creating events, appointments, and meetings: It focuses on creating calendar items, creating recurring calendar items, creating calendar items from messages, canceling calendar items, setting calendar item times, setting free or busy status for calendar items, setting up meetings by utilizing the scheduling assistant, and setting up meeting location by utilizing Room Finder.
  • Organizing and managing events, appointments, and meetings: It takes a look at setting calendar item importance, categorizing calendar items, sharing meeting notes, forwarding calendar items, responding to invitations, configuring reminders, adding participants, and updating recurring or individual calendar items.
  • Creating and managing tasks and notes: It is about creating and managing tasks and creating and organizing notes.

Managing Groups and Contacts: The last module assesses the skills of the examinees in:

  • Creating and managing contacts: It gives attention to creating new contacts, importing contacts from external sources, editing contact information, adding tags to contacts, attaching an image to a contact, sharing contacts, creating and managing address books, and deleting contacts.
  • Creating and managing contact groups: It covers creating new contact groups, adding contacts to the existing contact groups, adding notes to a contact group, updating contacts within contact groups, deleting contact group members, and deleting contact groups.

Preparation Options

Those students who want to prepare for this certification test can use various effective resources. Some of them can be found on the 3rd-party IT training websites. For instance, these may be exam dumps and practice tests. These tools can be used to polish the skill set that is important for Microsoft 77-731. Furthermore, they may help you realize your weak areas and then choose the topics to focus on during the preparation process. In addition, the applicants may utilize them as a preparedness checker. At the same time, the individuals may think about using MOS 2016 Study Guide for Microsoft Outlook by Joan Lambert. This guidebook consists of descriptions of the tasks that the specialists need to be able to perform to nail the exam. Furthermore, it includes hands-on exercises, sample files for practicing these tasks, and solution files to check one’s work. Explore different preparation tools and choose something that fits your learning style and goals.

Career Opportunities

Those professionals who pass the Microsoft 77-731 exam will obtain the associated certification (Microsoft Office Specialist: Microsoft Outlook 2016). It validates the test takers’ foundational knowledge of Outlook 2016. It can come in handy for various job roles. These include an Operations Support Specialist, an Office Manager, a Calendar Docket Clerk, a Project Assistant, an Administrative Assistant, a Senior Secretary, a Project Manager, and a Recruiting Coordinator, among others. The PayScale website reports that the average remuneration outlook for the Operations Support Specialists is $47,000 per annum. On the other hand, according to the same source, the median salary for the Project Assistants is $44,000 per year.


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