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Last Update: Nov 13, 2021

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Microsoft MB-230 Premium Bundle
Microsoft MB-230 Premium Bundle

Premium File 155 Questions & Answers

Last Update: Nov 13, 2021

Training Course 30 Lectures

$74.99

MB-230 Bundle gives you unlimited access to "MB-230" files. However, this does not replace the need for a .vce exam simulator. To download your .vce exam simulator click here

Free MB-230 Exam Questions in VCE Format

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MB-230 Exam Facts

Passing any qualification exam shows that you are a step closer to the certification you need. That is why every individual tries to find the best prep materials and learn all the details of the test they must take. Thus, if you are planning to nail the Microsoft MB-230 exam, you need to know its structure, covered content, and how you can prepare for it.

This qualifying test is from the associate-level path of the Microsoft certification program and evaluates your skillset and knowledge base required for becoming a Customer Service Functional Consultant in the Dynamics 365 sphere. If you want to validate your level of expertise and obtain the Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate certificate, you need to know the information this path contains.

Requirements

Before taking the MB-230 certification test, you need to have some understanding of the implementation of omnichannel solutions and their focus on the quality, service, customer satisfaction, efficiency, and reliability. You should also know about the customer service, including the industry terminology, methodologies, priorities, customer service operations, best practices, and industry standards. You need to be able to implement as well as design service management visualizations or reports provided by the Solution Architects. Besides that, it is important to have a basic understanding of quality assurance and solution architecture. Please also note that this exam should also be taken along with Microsoft PL-200 if you want to get the associated certificate.

Exam Overview

The structure of the qualification exam is what you should know about in order to be able to deal with the questions during the testing process. Therefore, you need to know that there will be about 40-60 questions, which can be presented in different types and formats. They may include hot area, build list, multiple choice, single answer, and others. A potential candidate has to be ready for answering all these questions within 100 minutes. This means that you need to have some good test-taking and time management skills to succeed.

The passing score for this Microsoft test is 700 points, and you need to prepare wisely to get this mark. This means that you have to learn all the details the topics contain. Thus, all in all, the MB-230 exam covers the following domains:

  • Management of Knowledge Management and cases – A potential candidate needs to have knowledge of certain processes, including the conversion of activities to cases and customization of the Case Resolution form. It is also important to have the skills in configuring the entities for Knowledge Management and implementing the parent/child cases;
  • Management of service-level agreements, queues, and entitlements – To be able to deal with the questions from this area, you are required to have the ability to perform the queue operations as well as manually apply an SLA. Moreover, it is vital to have the skills in managing the entitlement templates and adding the activities and cases to queues;
  • Implementation of scheduling – As for this topic, an individual needs to have knowledge of how to create a schedule board, configure work hours, and configure fulfillment preferences;
  • Implementation of Omnichannel – The questions that are created from this section evaluate one’s skills in configuring the pre-chat surveys and proactive chat. Your skillset should also include the ability to configure Quick Responses and customize KPIs for intraday insights. If you know how to provision the Omnichannel for Customer Service, it will be a huge benefit for you;
  • Management of analytics – The last domain is all about the configuration of interactive dashboards and connection to Customer Service Insights. Besides that, it is important to have knowledge of the design and creation of charts.

It is vital for any candidate to have a solid understanding of the exam topics therefore he or she should visit the official webpage and check the relevancy of the content.

Preparation Options

The choice of the training resources that will help you during your preparation phase dramatically changes the exam result. If the materials you have are not relevant to the current topics of the test, it can create confusion and you will not be able to answer all the questions during Microsoft MB-230. Thus, you need to pay attention to the following options if you want to be sure in your result:

  • Learning paths – This is a set of free online training courses that you can take at any time right on the certification webpage. There are 5 paths in total, and each of them covers the details of the exam topics. They include several modules each, so you can pause your preparation when you need. This is a good addition to the official study guide or exam dumps if you are aiming for a high score;
  • Practice tests – Besides other opportunities, Microsoft offers the practice test, which you can take to evaluate your skillset and knowledge base before going for the actual exam. It is available for buying at a different price depending on how many days you want to get access to it. Practice tests can also be found on other websites, which gives you the opportunity to choose the option you prefer. Using this tool also improves your test-taking skills because you are dealing with the questions in a simulated environment. Thus, this is the perfect option for any individual.

Career Opportunities

The better result you score for the Microsoft MB-230 exam, the more chances you have to get certified. And if you obtain the associated certification, you will be able to enhance your career with the benefits that go along with it. This means that you will be able to find a place in the market and land a job that suits your role. Thus, you can become a D365 F&O Supply Chain Consultant, a Dynamics AX/365 Finance & Operations Consultant, a Dynamics 365 Business Central Consultant, or a Dynamics NAV/Business Central Developer. Besides that, you can ask for a raise and earn about $117,982 per year.

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