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MB-910 Exam Facts
The MB-910: Microsoft Dynamics 365 Fundamentals (CRM) exam is designed to validate the competency of the candidates in the features and capabilities of Microsoft Dynamics 365 customer engagement applications. Passing this test makes the successful individuals eligible for the award of the Microsoft Certified: Dynamics 365 Fundamentals (CRM) certification. This exam is intended for a wide range of applicants in various roles as well as at different stages of their careers. These can be the IT professionals, students, business stakeholders, and anyone who wants to be exposed to the Dynamics 365 customer engagement capabilities. This test also suits the learners changing their careers and aspiring to leverage Dynamics 365 to move to the next level.
The target individuals for the Microsoft MB-910 certification exam are required to possess relevant working experience in or general knowledge of an Information Technology (IT) environment. Moreover, they need to have a basic comprehension of customer engagement principles as well as business operations. An understanding of Cloud computing will be beneficial for the potential test takers, yet not required.
The MB-910: Microsoft Dynamics 365 Fundamentals (CRM) exam is made up of 40-60 questions. As it is a fundamental-level test, the candidates will be given a total of 90 minutes to answer all the questions. To pass the exam successfully and qualify for the associated certification, the students are required to reach the passing score of 700 points out of 1000.
The Microsoft MB-910 test is available in multiple languages. The candidates can choose the preferred language of the exam delivery while completing the registration process. The available options include English, Spanish, Japanese, Simplified & Traditional Chinese, French, Korean, Portuguese, Russian, Arabic, Italian, and German. To schedule the exam session, the individuals need to create an account with the administrator of the test, Person VUE, for the non-students interested in technology, and Certiport, for the students and instructors. The test costs each applicant $99, which applies to a single delivery of the exam. In case a person fails his/her first attempt, he or she will be required to pay another fee to retake the test.
Before sitting for the Microsoft MB-910 certification test, the applicants need to develop a solid understanding of the topics included in the exam syllabus. During preparation for the test, the candidates need to cover the following knowledge areas:
Within this subject area, the test takers will be asked to demonstrate their understanding of the Dynamics 365 Sales lifecycle. Apart from that, it will measure their ability to describe associated sales applications.
The examinees should have sufficient expertise to explain the lifecycle of work order, capabilities of inventory and asset management, as well as capabilities of scheduling.
This section of the certification exam measures the competency of the candidates in determining the capabilities of Dynamics 365 Marketing. Besides that, the applicants will be required to demonstrate their ability to describe associated marketing applications.
This topic focuses on the ability of the students to determine the capabilities of Project Operations, describe the capabilities of project sales, as well as describe the capabilities of project planning & resource management.
This knowledge area requires that the examinees demonstrate their proficiency in describing the components of Dynamics 365 Customer Service. Moreover, they need to prove their expertise in Describe associated customer service applications.
Here the learners need to demonstrate their ability to determine common features of customer engagement. In addition, they need to be capable of describing reporting capabilities as well as integration options.
This is a brief outline of the topics covered in the certification test. For a full exam syllabus, the candidates can refer to the official website.
The candidates preparing for the Microsoft MB-910 certification test can refer to the official webpage to take advantage of the study materials offered by the vendor. Thus, the learners are encouraged to enroll for the official instructor-led training course, MB-910T00: Microsoft Certified: Dynamics 365 Fundamentals (CRM). It is divided into 5 modules containing both lessons and hands-on labs for comprehensive coverage of the exam syllabus. The training is intended for two days of learning experience and can be taken by the applicants in numerous languages.
Apart from the instructor-led course, the official platform offers the candidates to complete free learning paths. These are available online and designed for self-study. At the end of their preparation process, the individuals are strongly recommended to use the official practice test to evaluate their readiness for the certification exam. This tool enables them to get familiar with the format of the questions. This is a valuable resource for identifying the possible knowledge gaps.
The candidates can enforce their chances of passing the Microsoft MB-910 exam by including additional study materials in their schedule. There are numerous third-party platforms on the Internet offering guides, books, sets of practice tests, video tutorials, and other resources for this certification test.
The Microsoft MB-910 exam leads to the award of the Microsoft Certified: Dynamics 365 Fundamentals (CRM) certification. Although it is a fundamental certificate, the successful candidates can enjoy a variety of career opportunities after its completion. The job roles that the certified professionals can take up after clearing the MB-910 test include the following: a Microsoft 365 Collaboration Consultant, a Cloud Infrastructure Engineer, a Customer Service Representative, a Cloud Infrastructure Architect, a Systems Administrator, a SharePoint Developer, a Microsoft 365 Administrator, and a Cloud Operations Engineer, among many others. The average salary for these positions amounts to $85,194 per year. However, the real remuneration will depend on many factors, including the level of experience in the field and extra IT certifications one may hold. Thus, the experienced certificate holders can earn up to $120,000 per annum.
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