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MB-240 Exam Facts
MB-240: Microsoft Dynamics 365 Field Service is a certification test that checks the competence of the professionals in managing, scheduling, and dispatching work orders. Moreover, it evaluates their skills in setting field service applications and managing field service mobility. In addition, the exam validates the proficiency of the individuals in managing purchasing and inventory as well as implementing Connected Field Service. The applicants who pass Microsoft MB-240 (along with Microsoft PL-200) will get the related certificate, Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate.
The target audience for Microsoft MB-240 is formed of the Microsoft Dynamics 365 Customer Engagement Functional Consultants who have the Field Service expertise. These specialists have the ability to implement solutions, which manage resources that complete the field service lifecycle. The individuals should have the skills in implementing the field service processes that are designed in collaboration with internal and external teams. Furthermore, they need to possess a comprehension of how to configure and customize the components of the Field Service application.
This exam comes with 40-60 questions that the individuals will have to complete in 2 hours. The applicants can take the test in Japanese or English. The registration fee is $165. The exam covers 6 subject areas. It is pretty important to get conversant with them in advance. The following are the topics that are entailed in the test:
To succeed in the first module, the examinees need to demonstrate their expertise in defining and setting key required security roles as well as defining and setting resource required scheduling options. Besides that, this part measures the skills of the professionals in defining required entities, customizing entities to meet requirements, setting territories, postal codes, and organizational units, setting proficiency models, and setting technician time tracking. Moreover, the applicants should have competence in defining required product and service types, setting minimum charge amounts and durations, and defining tax codes. In addition, this subject area covers managing bookable resources, configuring geocoding, managing time off requests, and configuring technician location tracking.
In this section, the specialists should be ready to confirm their proficiency in setting work orders and work order lifecycle stages. Furthermore, it concentrates on creating a work order from an incident or an opportunity, adding status and sub-status information to a work order, organizing work orders and resources by geography, and identifying processes required to close a work order. Moreover, the individuals need to have the skills in configuring incident types, configuring automatic generation of bookings, creating bookings, and creating invoices.
This part is built around setting fulfillment preferences, setting Quick book, and configuring geocoding for a custom entity. Besides that, this module concentrates on implementing the integrated map feature, manually scheduling work orders, moving incomplete work orders, and generating driving instructions for field agents. In addition, the professionals should possess the expertise in configuring schedule boards and customizing the schedule board as well as troubleshooting Schedule Assistant, managing the work hours calendar for requirements, and enabling Outlook appointment scheduling.
The next topic focuses on setting actions that the field agents can perform, setting steps for the Field Service Mobile application, setting the Field Service Mobile application functions for technicians, and setting offline data and sync filters. At the same time, it covers using and capturing technician time tracking on Dynamics 365 Field Service Mobile app, setting up knowledge articles to work on mobile, and configuring knowledge articles for offline. In addition, this section includes identifying the pre-requisites and supported platforms as well as installing and signing into the Field Service Mobile application.
As for this subject area, the applicants need to show their skills in setting uses for customer assets, creating child assets, configuring 3D asset models, using functional locations, and configuring asset properties. This part includes adjusting inventory levels and manually updating inventory by utilizing inventory journals.
The last domain assesses the competence of the test takers in identifying use cases for IoT and identifying user cases for Connected Field Service on Field Service Mobile application. In addition, this module focuses on managing IoT devices and managing security roles for Connected Field Service.
The applicants who plan to ace Microsoft MB-240 may think about using the relevant preparation tools. There are many options to choose from. Here are some examples of study resources that the individuals can utilize:
If you want to focus on self-preparation, you can consider learning paths. They are online modules that cover various subject areas. For instance, there is one path that is dedicated to implementing Microsoft Dynamics 365 Field Service. It contains 4 modules and has a length of almost 5 hours. At the same time, there is one option that concentrates on Universal Resource Scheduling in Microsoft Dynamics 365 for Field Service. This path consists of 6 modules and has the duration of 7 hours and 25 minutes.
At the same time, if you want to use the help of an experienced tutor, you can check the instructor-led training course. It focuses on identifying the key components that are involved in Field Service Implementations and defining the services and products that will be delivered to the customers. Besides that, it gives attention to which pricing options to utilize in specific scenarios. The course lasts 3 days and is available in English only.
The specialists who nail the Microsoft MB-240 exam will earn the related certification, which is Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate (for this purpose, you need to clear the Microsoft PL-200 test as well). With this certificate, the individuals can think about the job role of a Functional Consultant. According to the ZipRecruiter website, the average salary outlook for this professional is $90,000 per annum. At the same time, it should be noticed that the actual remuneration depends on various points. It is important to consider your current place of work, country of living, experience, and specific responsibilities.
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