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MO-400 Exam Facts

Microsoft MO-400 is a certification test that evaluates the competence of the applicants in Microsoft Outlook. It checks the skills of the professionals in customizing the Outlook user interface format message content. Besides that, the examinees need to have expertise in creating and inserting graphic elements as well as sending and giving responses to meeting requests and emails. In addition, they should possess proficiency in enhancing creating calendars, scheduling appointments, and professional correspondence. The individuals who pass the test will obtain the related certificate, Microsoft Office Specialist: Outlook Associate (Outlook and Outlook 2019).


Microsoft MO-400 does not have strict formal prerequisites. At the same time, the individuals planning to sit for this exam need to be familiar with the correct application of the main features of Outlook and complete tasks independently. In addition, they should possess the skills that are necessary for getting the most out of Outlook.

Exam Overview

The exam comes with 40 to 60 questions. The applicants can take it in several languages: Korean, Spanish, English, French, German, Dutch, Chinese (Simplified and Traditional), and Arabic (Saudi Arabia). The price for registration is $100. Those individuals who do not nail the test can retake it. For this, they need to wait for at least 24 hours. Any try after the 2nd one requires that the examinees wait for no less than 14 days to retake it again. It is important to note that the specialists cannot take the test more than 5 times within a 12-month period. The period starts from the first attempt. To avoid retaking the exam, the professionals should develop knowledge and skills that are important for the test. The following are the highlights of the topics that are covered in MO-400: Microsoft Outlook (Outlook and Outlook 2019):

  • Managing Outlook Settings and Processes

    The first subject area concentrates on customizing Outlook settings (this covers changing the display of contact records, calendar items, tasks, and messages, adding accounts, and setting the automatic replies). Furthermore, it measures the skills of the applicants in configuring the mail settings (this includes specifying the default fonts for new messages and responses, customizing the reply message settings, and creating, modifying as well as assigning signatures). In addition, this section checks their expertise in creating search folders, searching for tasks, contacts, calendar items, and messages, and searching by utilizing advanced find as well as printing contact, message, task, and calendar information, previewing and saving message attachments, and saving messages in the alternative formats.

  • Managing Messages

    Under this domain, the specialists are assessed on their proficiency in adding and removing message attachments, replying to and forwarding messages, designating recipients by using courtesy copy (CC) and blind courtesy copy (BCC), flagging outgoing messages for follow up, setting the importance and sensitivity of outgoing messages, and using @mention to get someone’s attention. Moreover, the test takers need to have the competence in inserting hyperlinks, inserting images, and adding signatures to individual messages. Besides that, they should have expertise in moving messages between folders, sorting messages, creating folders, categorizing messages, ignoring conversations, changing the display of messages, and flagging received messages.

  • Managing Schedules

    As for this part, the students need to show their skills in working with multiple calendars and configuring the calendar work times. At the same time, they should have proficiency in creating the recurring calendar items, canceling meetings, creating calendar items from messages, setting calendar item times and time zones, setting up meetings by using the scheduling assistant, and configuring availability for calendar items. Additionally, this subject area covers configuring reminders, forwarding calendar items, inviting meeting participants, updating individual and recurring calendar items, and responding to invitations.

  • Managing Contacts and Tasks

    The last module evaluates the competence of the professionals in importing contacts from external sources, sharing contacts, and editing contact information. Furthermore, it covers creating and deleting contact groups, adding contacts to the existing contact groups, updating contacts within the contact groups, and deleting contact group members.

Preparation Options

Microsoft does not propose any official training resources for preparing for this test. You can only check the exam skills outline. This document comes with an overview of the domains that are included in the test. You may use it to determine what subject areas you should focus on. The skills outline is available on the official webpage. On the other hand, the applicants can try to find some helpful preparation tools on different third-party IT training websites. For instance, these may be various tutorials, articles, and exam dumps. They are the questions and answers from the previous tests. They can be used to get acquainted with the question types you can face with in the actual exam. Furthermore, using them, you can get to know the topics that are entailed in the test. In addition, dumps can be useful to realize one’s existing skill and knowledge gaps. At the same time, it is pretty important to be careful when choosing this material. The individuals should use braindumps only from the reputable platforms.

Career Opportunities

Those candidates who ace Microsoft MO-400 will earn the related certification, Microsoft Office Specialist: Outlook Associate (Outlook and Outlook 2019). This certificate shows one’s expertise in working with Microsoft Outlook. According to the information from the PayScale website, the Microsoft Outlook skills can come in handy for several job roles. Some of them include a Recruiting Coordinator, an Operations Support Specialist, a Staff Accountant, a Project Assistant, an Executive Assistant, an Administrative Assistant, a Project Manager, an Office Manager, a Senior Secretary, a Calendar Docket Clerk, and an E-mail Marketing Specialist, among others. The average salary outlook for the Project Assistants is $44,000 per year. The median remuneration for the Executive Assistants is $57,000 per annum. At the same time, the average compensation outlook for the Office Managers is $49,000 per year, while for the Senior Secretaries is $40,000. On the other hand, it should be noticed that the actual salary will depend on various factors. You need to consider your country of living, place of work, specific responsibilities, years of experience, and so on.


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